Crystal Dive – Guest Policies, Environmental & Diving Code of Conduct

1. Office Hours: Our office is open daily from 06:45 AM until 06:00 PM. Our team will be happy to assist you during these hours.
2. Check-In & Check-Out: Check-In: from 02:00 PM Check-Out: by 11:00 AM If you would like an early check-in or late check-out, please let us know in advance. We will do our best to accommodate your request, subject to availability.
3. Accommodation: Prices and Conditions Current accommodation rates and conditions are available in our price list at the office. We kindly ask all guests to review these upon check-in to ensure everything is clear and agreed.
4. Payments: All activities (Courses and Fun Dives) must be paid in full and in advance, before the start of the activity. Participation will not be permitted until payment has been received.
5. Refund Policy: Please note that activity fees are non-refundable under all circumstances. This applies in every situation, including but not limited to:
illness or injury, late arrival or missed departures, changes to personal plans or travel arrangements, unfavorable dive or weather conditions including changes of dive sites due to conditions, seasickness or discomfort during activities, early termination of a course or dive by the participant, shortened dives due to factors such as another diver’s air consumption, sudden currents, dive-related emergencies, or similar circumstances.
6. Equipment Responsibility: All divers will receive comprehensive instruction on proper equipment handling. Students and divers are fully responsible for any loss of, or damage to, Crystal Dive’s scuba equipment. Lost or damaged items will be charged at trade price.
7. Personal Valuables:Crystal Dive accepts no responsibility for lost, stolen, or damaged personal items, whether in accommodation, on our premises, during pool training, or on the boat. Guests are advised to keep valuables secure and avoid bringing unnecessary items to diving activities.

At Crystal Dive, we understand that you have come here to enjoy the magnificent marine life of our coral reefs. We are committed to delivering the best possible service — both to you and to the environment. With this in mind, we kindly ask all recreational divers to agree to the following guidelines:

• Follow instructions: Listen carefully to your instructor or dive leader and follow safe diving practices before, during, and after every dive.
• Respect marine life:Do not touch, remove, or collect any marine organisms, shells, rocks, or other natural items.
• Do not feed wildlife: Feeding fish or other marine life interferes with their natural habits and ecosystems.
• Maintain buoyancy: Keep at least 1 metre above reefs to avoid accidental contact.
  
• Protect fragile organisms:Many reef organisms are delicate. If you need support, use only appropriate surfaces and do so gently.
• Watch your fins:Always be aware of your fin placement to prevent damage.
• Respect larger species:Do not touch or chase whale sharks, turtles, or other large animals. If a crowd forms, give them space. If they approach you, avoid contact.
• Mind your position:Stay off the seabed to protect bottom-dwelling life. A head-down, feet-up position helps with control and visibility.
• No gloves:Gloves are unnecessary in the warm waters around Koh Tao and can encourage touching of marine life.

Failure to follow these guidelines will result in: An initial warning, followed by Suspension of diving activities with Crystal Dive for repeated breaches.
Please note: suspension under these guidelines does not entitle you to any refund under any circumstances and may be punishable by local law.

Thank you for your cooperation in helping us protect our reefs and marine life.

Crystal Dive Management / The Coral Tribe Eco Team